Terms & Conditions


Please, read carefully the following Terms and Conditions and make sure you understand them before placing your order with HanDesign.

These Terms and Conditions will apply to any order for the sale of goods and services from HanDesign. By sending payment of your non-refundable deposit/booking fee you are confirming you agree to these Terms and Conditions, at which point a contract will come into existence between you and HanDesign. Until payment has been received, acknowledging you accept these Terms and Conditions, HanDesign will not be able to supply goods or services to you.

All orders placed with HanDesign will be subject to these Terms and Conditions. HanDesign reserves the right to cancel an order at any stage should any of the Terms and Conditions not be adhered to.

Information About Us:

The Website is operated by HanDesign («We/we» or «Us/us»). We are a family company based in Portsmouth, England. Our office is at 27 Stratton Close, PO6 3QE Portsmouth.

General Information About Products:

There is a minimum print of 25 for all personalized items like invitations, favours, table name cards, cake boxes, etc. with the exception of Table Plans, Menus, Table Numbers, Envelope Boxes.

All prices shown on our website are approximate – the proper quotation will be prepared and based on your enquiry. Prices might vary slightly – depends on the quantity of the items. The more items the better price we can offer.

Some pieces, such as Envelope Boxes or Cake Boxes or envelope liners might require assembly on delivery (folding, gluing or adding stickers). All detailed information and assembly guidance will be provided.

If you require, for an additional £1.00 per item, We are happy to add all the finishing touches to your stationery. If this service is required it must be stated at the beginning of the design process so I can factor in enough time to process your order. If this is not stated at the quote and deposit stage, it will be the responsibility of the client to assemble.

When orders are taken HanDesign will send an order form for you to fill out so all the required information is gathered. Failure to complete this form correctly could result in inaccurate print quotes and a delay in designing your pieces. It is the client’s responsibility to complete the form(s) correctly and promptly.

How to order:

You can place the order via our contact form through our website or contacting us directly via email. All contact details you can find on our website. All costs are quoted in and should be paid in GBP by bank transfer, PayPal (with a small additional fee) or using mobile banking application — REVOLUT APPLICATION – details will be provided on the quotation.

Once your order has been placed and payment of the deposit or (if applicable) full payment, HanDesign will provide you with an indication of the timescales for commencement of the design process and payment of remaining costs. It is important that you notify HanDesign immediately if you are unable to work to the schedule as any delay in supplying feedback, providing copy or approving proofs may result in a delay to your order. Delay to your order resulting from any of these reasons is the client’s responsibility. HanDesign does not accept responsibility for the delay of an order due to a client not responding, providing feedback or not making payments.

HanDesign aim to complete orders as soon as possible, but please, be aware that all product are personalised and require a design and your acceptance prior the production.

Rush orders

If your order is required within 1-2 weeks, we may not be able to provide you with our full service, but all queries are a subject of individual situation and discussion. Please while contacting us, underline SHORT TERM, that we can act accordingly.

All rush jobs are subject to an additional charge of £50 — which will be added to your final bill.

We are happy to advise, if you have any questions regarding our service do not hesitate contact us using options mentioned above or calling us directly.

1. Prices and products

Costs are subject to change without prior notice. However, any price increase will not affect any deposit secured quotes or confirmed orders at that time. All products are subject to supply and may be withdrawn at any time. All orders are treated independently the price might be affected by quantities.

2. Requested samples

All initial samples sent as a sweet taste. Any actual design will be clarified by way of a briefing document along with artwork layout proof, which can be sent via email as a PDF document or as an actual artwork piece (actual artwork pieces can be charged at £15). LAR may require a small cost for specific samples. This is to cover costs for materials of individual pieces. Payment can be by cheque to Lily Anna Rose Design, Paypal or BACs.

3. Wedding stationery returns policy

In an unfortunate event that you should have to cancel or postpone your event then deposits will not be refunded and you may have to pay the whole cost of the job if it has already been started.

Please consider the reasons why: due to the bespoke nature of the service, materials and design is purely for the client intended and cannot be reused.

4. Cancellation and charges

A 50 percent deposit is requested prior to production.

Please consider the reasons why: due to the bespoke nature of the service, materials and design is purely for the client intended and cannot be reused.

No deposits will be returned due to the bespoke nature of the service. The prices are based on a quantity of the order which includes design, print, and consultation of your bespoke design. If you decide to reduce the order at a later stage, then the price will remain the same due to the cost of the design.

It is strongly recommended that you order more pieces than you need to avoid later urgent additional orders what will be additionally charged.

Please make sure you order what you need at the time of a transaction. Should you for any reason need to cancel your order prior to its despatch, please contact info@weddinghandesign.co.uk or call +44(0)7525 448391.

5. Extra charges

Additional items ordered after your original date may have extra delivery costs if they are shipped in separate consignments to the original order. HanDesign will always endeavour to give you the best value for money. It is advisable that you order a few spare pieces with your order. This will prevent premium charges of being applied for goods, where there are only a few extra pieces required. A minimum of £40 for set up costs will apply. Significant amendments to your order post proofing and receipt may incur additional costs. For instance, if you decide to change the design, or changes which mean the purchasing of extra materials or the re-design of goods.

This will be chargeable and added to your final invoice. You will be advised and quoted prior to work being done. HanDesign will try to accommodate any change requests you make. Please be aware that handcrafted items take time to do. Please consider changes before signing off proofs and agreeing to designs.

6. Stationery and keepsakes

Personalised products sold by HanDesign are individually handcrafted and designed and for this reason, they may vary slightly from one to another. Each commission is totally unique! We will never guarantee the consistency that comes from mass production. However, we can guarantee that each piece is an original piece of scrumptious artwork in its own right. HanDesign cannot be responsible for gems which may fall off in transit to your guests. Every care is taken to ensure the quality of goods and materials before leaving the studio.

If you have pieces which arrive and are not to your satisfaction, please inform us immediately and return with a receipt of postage to our office: 27 Stratton Close, PO6 3QE Portsmouth, we will replace or fix the pieces. HanDesign will only cover postal costs of Royal Mail Recorded Delivery on orders returned – or otherwise agreed prior to postage.

7. Continuity and accuracy

Please note that due to the limitations of computer technology, colours may vary from their appearance displayed on the website. For stationery, please speak to our designer who can refer to CMYK colour mixtures (proper for printing) and Pantone guidelines for accurate translations.

8. Payment

As it was mentioned above HanDesign will require a 50 percent of deposit to secure your design and stationery order. This must be paid prior to confirmation of artwork.

Consider the reasons why: due to the bespoke nature of the service, materials and design is purely for the client intended and can’t be reused.

When your order is complete we will notify you and the outstanding balance which will need to be paid in full before your order is dispatched. Payment can be made through bank transfer, Paypal (with a small charge) or Revolut Mobile Banking Application.

9. Delivery policy

HanDesign delivers all orders with 48 Parcel Force or DHL Courier. Each order is carried by insurance. Goods sent by Royal Mail Special Delivery or DHL are guaranteed next day delivery excluding Sundays. Due to the available postal service orders received on Saturday will not be posted until Monday. HanDesign products are painstakingly made, delivery time will depend on quantities and complexity of orders. LAR will guarantee that whatever date is agreed, will indeed be met. Small and goods under £30 will be delivered by Royal Mail First Class. Royal Mail has a guaranteed ninety percent next day delivery. However, you should allow at least five working days for delivery.

We always try to help with last-minute orders where we can. Please call us if you are concerned about a tight delivery time.

Overseas orders will be advised of the costs on request. We shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control, including but not limited to Acts of God, fires, strikes, and failure of suppliers or distribution partners. In the event of such delay, our obligations under the contract will be suspended for the period of the delay. For couture products, the postage price will be stated on your invoice and depends on size and weight of an order.

10. Damage in transit

Should there be any damage to the delivered goods, details must be noted on any delivery documentation that may come with your order, it will be your responsibility to inform us within 24 hours, please while informing us – attach photos of damaged items. All goods delivered will be covered by insurance with the postage and packaging price. Any case will be negotiated individually. All items are, firstly, beautifully packaged and secondly packaged for protection. 11. Incorrect Goods Please notify HanDesign of any incorrect goods supplied within 48 hours days of receipt.

11. Confirmation of artwork and supplying copy

We will email you a proof of your artwork to ensure that all details are correct. Please check your artwork proof carefully, as mistakes can happen and nobody knows the information about your wedding, better than you.

Also, use a spell check on any documents that you send to us to use. Due to the handcrafted nature of HanDesign personalised stationery, we cannot be held responsible for any misprints from approved PDF artwork or errors made by the client. This includes the misspelling of names and information such as dates or venues. Errors made will mean extra costs for missed schedules, extra materials and design time. We will produce the stationery as soon as we have confirmation of the proof.

A deadline will be agreed for the client to supply the necessary information to complete the commission. Please allow up to 28 working days for printing and production of artwork, add 3 – 5 working days for delivery. Because HanDesign goods are made exclusively, each order will have to be scheduled into a timetable especially from confirmation of artwork and signed agreements. All copy should be supplied in a Word document as a list with full titles and addresses with a postal code.

The guest names must be supplied above the address – so we can check and match up envelopes with invites. HanDesign products are all painstakingly handcrafted, delivery time will depend on quantities and complexity of orders. HanDesign will guarantee that whatever date is agreed, will indeed be met.

12. Procedure of production

Please ensure you have the correct quantities. A quote will be sent for you to sign–off. The order will be dictated by the quote agreed. On confirmation of your order, you will be sent a PDF of artwork which you must then advise on changes or agree. Please check for spelling, extra spaces, venue dates, and details. HanDesign will not be held responsible for any misprints from approved PDF artwork. This includes the misspelling of names and information such as dates or venues. Any errors made by the client will mean extra costs for missed schedules and materials.

On receipt of your approval, your full order will be produced. Your stationery will be checked and packed. All invitations will be packed into their coordinated envelopes. RSVP cards will be bundled separately. Your beautiful order will be despatched once final payment has been received.

13. Availability of goods

All products are handcrafted and subject to availability of outsourced stock. All products are personalised and are not usually in stock. Every item needs to be designed and accepted by the client prior the delivery.

14. Wedding postponement

When the unexpected happens to your wedding plans, a will of gesture is required. We are here to help during difficult circumstances with up to 50 x A7 notelets with envelopes to send to each guest. Please email for more information and to discuss your requirements, or call +44(0)7525 448391.

15. Wedding postponement

Any reproduction of designs, images or any other material from our websites is strictly prohibited. All rights, title or interest in our websites or any aspect of them, remain the property of HanDesign unless otherwise stated.

No aspect of any of our websites should be copied in any way without written permission from HanDesign.

16. Social media & discount

Once you have received your final prints you may want to post images on your social media channels. If you do, please tag Handesign in your posts using the tags below, thank you:

Facebook: @weddinghandesign
Instagram: @weddinghandesign

A review on our Facebook or Google page would also be greatly appreciated 🙂

17. Other

These terms and conditions are governed by and defined in accordance with English law without observing conflicts of law rules. When visiting or using any of our websites you submit to the jurisdiction of the English Court in relation to any dispute arising out of relating to these terms and conditions or your visit to or use of the websites and agree to commence proceedings relating to any such dispute in the English Court.

If you have any questions, doubts, queries, please do not hesitate to contact us! We are here to help you!

We would like to thank you for your time, and we are very much looking forward to working with you to create the event of your dreams.

Your HanDesign Team!