Visitors to our websites
Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you’re providing personal data and how we will be using it. Our website uses a CMS (content management system) hosted on our own dedicated servers.
When someone visits our website (https://www.weddinghandesign.co.uk) we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. We also make use of the Facebook Pixel in order that we can use Facebook as a means of marketing to potential customers.
If you fill out one of our contact forms on our website a notification email is sent to the relevant team within HanDesign, but the data you supply is stored within a database on the same private server network as our website.
When you place an order via our website we will ask for your name, address, contact information and other information relevant to the order. This information will only be used for the purposes of delivering the services we are providing; however, data may be shared with third-party service providers for the purposes of delivering the service (e.g your details will be shared with delivery companies.)
Where your data is stored on our own servers, it is stored on our own dedicated hardware. This hardware is co-located, in the UK. None of your data is stored or transferred outside the UK and therefore not transferred outside the EEA.
We manage the security of our services and therefore your data ourselves.
All the data we hold on our customers is available via our site http://www.weddinghandesign.co.uk. Where you have completed a Booking Form and sent this to us physically, this is stored in a looked cabinet is only accessible to the relevant members of staff (e.g for order food for your course, or for the skipper/instructor on your course).
N/A — our newsletter system is currently under construction.
When it runs, please find privacy rules below.
We use MailChimp or Campaign Monitor for delivering our email newsletters. As noted above we make use of a tracking cookie to track the way our newsletters are read. Only your name and email address are ever shared with these services. Every time you receive our email newsletter we will include a link to enable you to unsubscribe should you wish to stop receiving them. We honour such requests.
Call our office
If you call our support line, we will already have your information stored in our customer database. We may use this information to verify your identity before helping with your enquiry. We will update our records with details of your query and if required note information that was given to you. If you call us and are a potential customer, we will ask for the minimal information we need to provide any information relating to your call. The details will be stored in our CRM for the purposes of following up with you further to the discussion; if you become a customer your details will be stored in our CRM (Customer Relationship Management) System.
Any emails we receive are stored locally on our computers within our email client. Access to them is protected via Windows User accounts and we also use Windows Encryption. We also scan the email for viruses when it arrives on our servers and again before it is delivered to our local computers.
We will not use any of your personal data on our social media profiles. Only with your prior permission.
When someone joins our team, we will only collect and ask for personal information that is required for being an employee. We will keep these records during your employment and for up to 6 years after termination of your employment. We will also keep your payroll records up to 7 years. If we record working time records, we retain these for 2 years and any immigration check information for 2 years. All the information will be stored, within our systems, securely.
If you send us application forms or your CV, we will keep the information for as long as we’re considering your application. If you become an employee, the information will be added to your personnel file and kept in line with our policy on keeping employee records. If your application is unsuccessful we will delete the information after 6 months unless you consent to us retaining them for any longer (for example for any future opportunities). All the information will be stored, within our systems, securely.
Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).
Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
If you want to make a complaint about the way we are processing your data, you can contact us, using our contact details. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns
How to withdraw consent and object to processing
Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by clicking on the “unsubscribe” link at the bottom of the email. Otherwise, you can contact us, using our contact details. If you wish to raise concerns about the way we are processing your data and would like to raise an objection, then please email firstname.lastname@example.org
Keeping your data up to date
It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
Erasure of your data (the “right to be forgotten”)
Under some circumstances you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems. If you wish to exercise your right to be forgotten by our services, please contact us via our contact details.
Your right to portability allows you to request a machine-readable export of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below, if you wish to receive a text export of your data.
Access to your data
You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request. To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to our addresses. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
Disclosure of information
We do not share any personal data with any third parties unless it is lawful for us to do so or if we are required by law to do so.
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2020.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you want to learn about cookies and your privacy you can find information here – http://www.aboutcookies.org
What we may collect
— name and job title
— contact information including email address
— demographic information such as postcode, preferences and interests
— other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, using the contact form. We will promptly correct any information found to be incorrect.